Common queries answered
Frequently asked Questions
Most items ship within 5 to 7 days. Exceptions are clearly mentioned on product page.
Orders placed within the USA are eligible for exchanges for store credit within 30 days of purchase. As for refunds, you will have the option to get a pre-paid label for a flat shipping fee deducted from the refund ($45.00 bikes / $9.99 other items) or arrange for shipping yourself. Find more details here: https://boneshaker.bike/customer-help/
You can use the on-site chat option (click the blue chat bubble at the lower right end of your screen) to send us a message. You can also use the contact form on this page to send us an email.
Email us at [email protected]
Want us to call you back? Request a call back at +1 (855) 444-6566
If one of your items is a bike, they will almost certainly not come in the same package. Small items are shipped in one package whenever possible.