Most items ship within 5 to 7 days. Exceptions are clearly mentioned on product page.

Orders placed within the USA are eligible for exchanges for store credit within 30 days of purchase. As for refunds, you will have the option to get a pre-paid label for a flat shipping fee deducted from the refund ($45.00 bikes / $9.99 other items) or arrange for shipping yourself. Find more details here: https://boneshaker.bike/customer-help/

Check your inbox for shipping updates from [email protected].

If you created an account during checkout, you will receive the tracking code in your user dashboard too.

You can use the on-site chat option (click the blue chat bubble at the lower right end of your screen) to send us a message.

Email us at [email protected]. Call us at +1 (877) 516-2959.

If one of your items is a bike, they will almost certainly not come in the same package. Small items are shipped in one package whenever possible.