Customer Support Available 7 Days a Week
Need help? Send an email to [email protected], or call us at +1 (877) 516-2959.
If you have Facebook Messenger, click here to initiate live chat.
You can also use the following form to send us an email.
Call us at +1 (877) 516-2959.
Our other number, (855) 444-6566, is currently being transferred to a new service and will become active in 2 weeks. Until then, please call us at (877) 516-2959.
Launch facebook chat: m.me/boneshakerbikes
Frequently Asked Questions
How long does it take for me to receive my bike?
Most items ship within 5 to 7 days. Exceptions are clearly mentioned on product page.
What is your return and exchange policy?
Orders placed within the USA are eligible for exchanges for store credit within 30 days of purchase. As for refunds, you will have the option to get a pre-paid label for a flat shipping fee deducted from the refund ($45.00 bikes / $9.99 other items) or arrange for shipping yourself. Find more details here: https://boneshaker.bike/customer-help/