Customer Help

You won't ride alone.

Common purchase queries answered

Orders and Shipping

Most products (including all bikes) take 5 to 7 days when shipping within the continental US.

We will keep you posted on email.

Check your inbox for shipping updates from [email protected]

No. We do not receive your credit/debit card information. All payments are processed by and are only used when you are making the purchase.

If you need to swap an item

Returns and Exchanges

For an Exchange

Orders placed within the USA are eligible for exchanges for store credit within 30 days of purchase. Contact us at [email protected] and we will issue you a return label. Once the returned item is received, you will receive a credit for the full amount of your purchase. 

For a Refund

Orders placed within the USA are eligible for refund within 30 days of purchase. Contact us at [email protected] and we will take it from there. You will have the option to get a pre-paid label for a flat shipping fee deducted from the refund ($45.00 bikes / $9.99 other items) or you may elect to arrange shipping yourself. Upon receipt we will issue a full-refund less any applicable shipping fees. 

Please send us an email at [email protected] or contact chat support on our website with the following details:

Email address used for purchase
Invoice Number 
Brief description of what was wrong.

We will send you the correct item/refund as soon as possible.

We guarantee our products to be free of manufacturing defects and we will accept any defective item for a full refund or exchange.

You can use the on-site chat option (click the blue chat bubble at the lower right end of your screen) to send us a message. You can also use the form on the contact us page to send us an email.


Or send us an email directly: [email protected]

Want us to call you back?  [vdz_cb]Request a call back.[/vdz_cb]

Please contact us at [email protected] or send us a message through the chat feature. We will try our best to cancel the order as long as it is not shipped.

Free US shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

Where available

100% Secure Checkout

PayPal / MasterCard / Visa

© Boneshaker Bike 2019
Online retailer of Throne Cycles, State Bicycle, ZF Bikes and Cinelli.